Harvard Business Impact (2026) trained leader and consultative sales professional passionate about driving growth, leading teams, and creating meaningful business impact. Combining strategic thinking with hands-on execution.
I'm an adaptive, tech-savvy sales and operations professional with strong experience in consultative selling, account retention, and operational auditing. Currently pursuing a B.S. in Business Management at Strayer University to transition my frontline sales expertise into long-term operational leadership.
Recognized for calm communication, high accuracy, and consistent performance in fast-paced, high-volume environments. I specialize in converting leads through consultative selling, maintaining operational excellence, and implementing process improvements that drive measurable results.
My expertise spans sales pipeline management, CRM platforms (Salesforce, HubSpot, Zendesk), technical troubleshooting, and team mentorship. I'm passionate about bridging the gap between customer-facing sales and backend operations to create seamless experiences.
Marketing & Business Management
Strayer University — In Progress
Comprehensive education in marketing strategy, business operations, and organizational leadership — building the foundation for a long-term career in operational leadership.
Harvard Business Impact Course 2026
Harvard ManageMentor — Certified
Advanced certification in leadership development, team management, and organizational excellence — equipping professionals to lead with clarity, empathy, and impact.
Developing go-to-market strategies, brand positioning, and data-driven marketing campaigns that drive measurable growth
Building and leading high-performing teams with clear vision, accountability, and Harvard Business Impact (2026) people management techniques
Driving revenue growth through consultative sales, pipeline management, and strategic business development
Proactive outreach, service renewals, and maximizing customer lifetime value through relationship-driven account management
Branch auditing, compliance documentation, and process improvement implementation across regional operations
Advanced support for Windows, MacOS, mobile apps, smart devices, and CRM platforms including Salesforce, HubSpot, and Zendesk
RaceTrac
Sept 2025 – Feb 2026
Supporting revenue generation through efficient customer service and operational management in a high-traffic environment.
HomeTeam Pest Defense
Jul 2024 – Jul 2025 · Durham, NC
Maximized customer retention through proactive outreach and exceptional account management.
US Cellular
Dec 2023 – Jul 2024
Provided expert customer support and device education to increase account value and customer satisfaction.
HomeTeam Pest Defense
Oct 2020 – Nov 2023
Led comprehensive operational audits across regional branches, ensuring compliance and implementing process improvements.
BUS302: Management Concepts
Strayer University · March 2026
A comprehensive management playbook developed as a first-time manager responsible for a recruiting team. This assignment covers manager characteristics, business culture, staffing strategies, planning, organizing, and performance management frameworks.
Harvard ManageMentor
2026
Completed Harvard ManageMentor's Leading People course, focusing on essential leadership competencies including team development, performance management, communication, and ethical decision-making in management roles.
View CertificateI'm always interested in hearing about new opportunities and connecting with like-minded professionals. Feel free to reach out via email, LinkedIn, or phone.
I'm always open to discussing new opportunities, projects, or collaborations. Let's connect!
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